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Broken fiber optic cable knocks out Internet, TV & phone service to area

A portion of Jackson and much of Cape Girardeau lost Internet, phone and television service Wednesday, July 28, when a fiber optic cable was cut in the area of Southern Expressway and Minnesota Street in southern Cape Girardeau.

According to an American Wireless Facebook post, the fiber bundle contained about 168 strands of fiber that carried Internet for Charter, ATT, American Wireless and many other companies.

Crews worked in sweltering heat all day and into the night to restore service. Repairs were completed about 9 p.m.

Although 911 emergency lines continued to work, the Cape County Sheriff’s Office reported that its administrative phone lines were down until approximately 5:45 p.m. The Sheriff’s Office website told callers to phone the Jackson Police Department during the outage.

With disrupted phone service, many companies were unable to complete credit or debit card purchases.

Some businesses and offices reported they could call out but could not receive calls, so customers were unable to make appointments.

Gregory Dullum has worked for The Cash-Book Journal for more than 25 years. Prior to becoming the editor in May 2017, he was production manager, circulation manager and reporter. Before moving to Cape Girardeau in 1988, he was editor of the Saint Louis Park Sailor, a weekly community newspaper in suburban Minneapolis, MN. A native of Minnesota, he returned there after graduating with distinction in 1978 from Ambassador College in Pasadena, CA, with a degree in mass communications. His wife, Marie, whom he met in college, is a native of Zalma, a small town in southeast Missouri. They have two grown daughters and five grandchildren. Gregory may be reached at

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